FAQs

FAQ

Quick answers to the most common questions about orders, shipping, payments and returns.

What is your return policy?
We offer a 30-day hassle-free return policy. If you're not completely satisfied with your purchase, simply contact us to initiate a return or exchange. Items must be unused, with tags attached, and in their original packaging.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay where available. Our checkout is secure and encrypted for your safety.
Can I modify or cancel my order after placing it?
If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order has been processed, modifications may not be possible.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times for international orders are calculated automatically at checkout based on your destination.
How long does shipping take?
Orders are typically processed within 1-2 business days. Shipping times vary based on your location, but most customers receive their orders within 5-7 business days.
Do you offer free shipping?
Free shipping may be available for orders above a certain amount or during limited promotions. Eligibility is shown automatically at checkout.
How can I track my order?
As soon as your order ships, you will receive a confirmation email with a tracking link. If you do not see it, please check your spam or promotions folder as well.
What if I receive a damaged or incorrect item?
Please contact us as soon as possible with your order number and, if possible, photos of the issue. We will review the case quickly and offer a replacement, refund, or the best available solution.